24hr CRISIS / Befriending HELPLINE Support for WWAG Clients (currently 175).
Crisis support & 24 hour access means providing all WWAG clients with an emergency helpline to trained WWAG volunteers. WWAG co-ordinator & administrators man a 24 hour on call support service. These workers are fully equipped with professional service contact numbers and opening times. However the contacts are equipped to support the client in time of crisis by being a user or ex-user of the services themselves. In the event of an emergency call volunteers are trained to take appropriate action & have access to all local professional services.

This is currently filling a gap in the local services & is most effective because people in crisis are being helped by people with total understanding. People on the scheme know that the WWAG team will handle their need differently because they know the individuals personally & have trust.

During office hours this service is managed through the WWAG office address & telephone number. Out of hours volunteers use WWAG mobile phones. This has been successfully running for more than 7 years.

The purpose is to provide people in crisis, when extremely vulnerable, with early intervention and understanding with an effective and efficient support mechanism. Thereby alleviating the likelihood of a minor crisis turning into a major crisis. This helps to avoid admission or re-admission to hospital.

All calls are recorded on log sheets as used by the health authority & follow up support is there so crucial to the continued maintenance of the individual. This then leads onto regular contact, user involvement, engagement and empowerment through the other activities and services provided by WWAG.

Phone numbers & Hours for Professional Teams
Emergency Duty Team 01483 517898 - 24hrs
CMHT’s West Elmbridge 01932 266900
CMHT’s East Elmbridge 02088 734300 weekdays 9am-4.30pm
Assertive Outreach 01932 874684 Mon to Friday 9.00am to 5.00pm
Surrey Crisis Line 01731 778142 5pm to 9am weekdays
24 Hours weekends & Bank holidays Thames Doc (Molesey Area) 02083 909991
Samaritans 01483 50555 (Local) - 08457 909090 (National)
Sane Line 08457 678000 12 noon – 2.00am NHS Direct 0845 4647 Both areas

ADVOCACY, Befriending Support & Self help Counselling Groups
Clients are accompanied to medical assessments, hospital appointments and A&E departments,
G P appointments, Psychiatrist’s assessments and Care programme Reviews.
Some member’s have house visits’ if needed
WWAG staff have good relationships with the local CMHT & CREST teams.
The CMHT/CREST teams see their clients at WWAG when appropriate.
New workers/trainees from the CMHT/CREST visit the WWAG office as part of their induction*.
CMHT phone when they are looking for their clients/need to know where they are.
WWAG phone the CMHT if needed on behalf of clients.
Many hours per day are spent talking to clients, helping with paperwork, filling in forms & making appointments.
The C A B from the local psychiatric hospital (the ACU) hold fortnightly clinics in WWAG’s Walton Activity Centre which means that clients have much needed & appropriate local support. The demand here outstrips the provision.
WWAG staff have emergency numbers for this CAB when clients’ are desperate for advice & support.
The WWAG coordinator attends regular CAB steering group meetings.
WWAG works with the mental health resettlement officer of Elmbridge Housing department.
Ongoing support is always available and so important for the continued maintenance & well being of our clients once back at work.

Doctors Surgeries
Glenlyn Medical Centre, 115 Molesey Park Road, E. Molesey, 020 8979 3253.
The Fort House Surgery, 32 Hersham Road, Walton-on-Thames, 01932 253055.
The Surgery, Pleasant Pl, Walton-on-Thames, 01932 229033.
The Surgery, 344 Walton Road, West Molesey, 020 8979 1605.
The Vine Medical Centre, 69 Pemberton Road, E. Molesey, 020 8979 7766.
Walton Health Centre, Rodney Road, Walton-on-Thames, 01932 228999.
Weybridge Health Centre, 22 Church Street, Weybridge, 01932 848072.

Can't find what you are looking for? We have a directory of health and social care community and voluntary organisations and other useful addresses at our offices.
Contact us during office hours 10am - 4pm,  Mon - Fri
with your request, and we shall be happy to look into it.
Tel: 01932 231918 or E-mail: wwag@wwag.org.uk.